Friday, 26 August 2016

Rule 39: Be a good listener


By on 10:00
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Son of Late Yoruba Linguist & Politician, Chief Ajibola  Ige, Architect Muyiwa Ige & blogger, GDA


I don’t mean you should provide a nice padded shoulder for all and sundry to come and cry on.  In fact that probably isn’t good listening but therapy.  A good listener is someone who makes the speaker know that they are listening.  You do this by:

·                    Making encouraging noises – hmmm, go on, yes, I’m listening
·                    Displaying appropriate body language – head tilted to one side, eyes open and looking at the person speaking, not yawning or fiddling with your watch.
·                    Repeating back some bits to make sure they know you’ve taken them in – on Friday at 3, yes, I’ve got that.



“GOOD LISTENING IS A SKILL, A SPECIAL TALENT THAT YOU WILL HAVE TO PRACTISE AND LEARN”.

·                    Getting them to repeat things you haven’t heard or understood – can you repeat that bit about Peterborough, I’m not sure I was taking that in?
·                    Asking questions – so the move to Gloucester will not happen now?
·                    Taking notes – write stuff down as they speak.

Now why would you want to be a good listener?  I said, now why would you want to be a good listener?  Easy.  You get:
·                    More facts
·                    A better understanding of what you are supposed to be doing.
·                    A better grasp of what is going on around you.
·                    Seen as sympathetic and considerate.
·                    Seen as intelligent and alert
·                    Seen as someone on top of their job

If you don’t listen you don’t know.  If you are going to listen make sure they know you are.  Easy.

Good listening is a skill, a special talent that you will have to practice and learn.  It doesn’t happen overnight and it isn’t automatic.  You have to think about it and catch yourself when you aren’t listening and turn it on then.

(Excerpts from THE RULES OF WORK by Richard Templer Read “How to Speak Sense to your work force” from The Rules tomorrow on Asabeafrika)

Rule-to-Work Series

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